ServiceNow Specialist

Are you a ServiceNow Specialist with expertise in CSDM and ITOM?

This is your chance to join a 6-month contract role with a global leader in IT services management. Work in Toronto, ON, collaborating on high-impact projects that drive innovation in Service Mapping and ITOM solutions.

ServiceNow Specialist Job Highlights

• Title: ServiceNow Specialist

• Skills required: ServiceNow, CSDM, Service Mapping, ITOM, CMDB

• Location: Toronto, ON

• Contract Duration: 6 Months

• Industry: IT Services and Asset Management

ServiceNow Specialist Key Responsibilities

CSDM & Service Mapping

• Partner with teams to build and maintain ServiceNow Common Service Data Model (CSDM)-based service maps.

• Document application dependencies, service relationships, and data flows for 100+ applications.

• Collaborate with IT Asset Management to ensure data consistency and integrity.

Data Mapping & Analysis

• Perform data mapping exercises focused on ITOM and CMDB structures in ServiceNow.

• Convert raw data into actionable insights to populate the CMDB.

• Identify service relationships (APM, APP, CI).

Stakeholder Engagement

• Work directly with application owners and technical teams to validate and improve service maps.

• Facilitate workshops on service mapping best practices and CSDM alignment.

• Act as a liaison between IT and business units for all CSDM & Service Mapping activities.

ServiceNow Specialist Must-Have Skills

Technical Knowledge

• Minimum 3-5 years of ServiceNow experience focusing on ITOM and CMDB.

• Proficiency in Service Mapping, CMDB design, ITOM standards, and IT Asset Management.

• Strong understanding of the Common Service Data Model (CSDM) framework in ServiceNow.

• Familiarity with ITIL principles, service catalog management, and dependency hierarchy practices.

Analytical & Problem-Solving

• Proven ability to analyze complex data and map it to service relationships.

• Experience managing large-scale mapping projects across 100+ applications.

Soft Skills

• Strong communication and interpersonal skills for stakeholder engagement.

• Experience conducting workshops and collaborative discussions on technical solutions.

Tools & Technologies

• Proficient in ServiceNow modules such as:

  • CMDB

  • ITOM

  • ITSM

  • APM

• Skilled with service mapping tools and techniques for CI identification.

ServiceNow Specialist Why Apply?

• Collaborate on cutting-edge ServiceNow projects.

• Join a Toronto-based team driving innovation in IT services.

• Gain experience with global ITOM and CMDB standards in a 6-month contract.