Desktop Support Analyst
Are you an IT enthusiast with a passion for problem-solving and a knack for technology? Join a leading organization where your skills and expertise are highly valued. As a Desktop Support Analyst, you'll assist staff with technical support for desktop computers, applications, and related technology, ensuring smooth operations at the heart of a dynamic work environment. You'll diagnose and resolve unique, non-recurring problems while interacting with application software and operating systems. This role offers a perfect blend of one-on-one consultancy and collaboration with the infrastructure team to maintain network servers and associated equipment, ensuring continuous user productivity
Benefits
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Opportunity to work in a team-oriented and collaborative environment
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Career growth potential with access to professional development resources
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Access to the latest technology and tools to enhance productivity
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Engaging work culture with a focus on employee well-being and satisfaction
Interested?
We can't wait to meet you! If you're ready to take the next step in your IT career, please submit your complete application through our online platform or via email. We are committed to ensuring a safe, supportive work environment and welcome candidates who share our values of diversity and inclusion. Join us in driving technological innovation and delivering exceptional service—it's time for you to shine in a role that complements your skills and ambitions.
Your Skills
Strong customer service focus with proven experience in desktop support Ability to troubleshoot network issues and desktop software problems effectively Experience with current technologies such as Office 365 and other applications Excellent communication skills to articulate technical information to diverse audiences Ability to prioritize tasks and manage multiple duties efficiently
What you will Do?
Provide comprehensive Service Desk support to users through multiple communication channels Resolve tickets and service requests related to desktops, peripherals, and supported applications Manage user accounts including setup, changes, and removals in the infrastructure Ensure all problems and solutions are documented in the Service Desk ticketing system Provide training and support on the use of approved hardware and software