Customer Service Representative job openings in Markham, ON (4 openings!)
We are currently seeking to hire an additional talent for a number of Customer Service Representative job openings in Markham, ON – this is an in-office position that will have you working Monday to Friday, 8am – 4pm or 9am -5pm (no evenings, weekends). In this Customer Service Representative job opening, you will be looking at a full-time, temporary commitment for at least 3 months with potential to extend or become more. If you are confident in your phone manner and technical skills while driven to keep clients at top of service levels, then this opportunity could be for you! The ideal candidates will thrive in fast paced environments, be able to control multiple priorities while working on multiple systems and enjoy working in a positive, inviting office/center setting.
Key responsibilities for Customer Service Representative job openings in Markham, ON include, but are not limited to:
- Deal directly with both consumer and corporate customers in an inbound calling environment
- Respond promptly to customer inquiries and handle and resolve customer complaints - follow up calls when required
- Record details of inquiries, comments and complaints in various software tools - heavy document tracking
- Act on email inquires and request in a timely manner
- Set up and update account and billing information in the appropriate systems
- Help with new account creations and payment scheduling set up
- Research and liaise with internal teams to help resolve billing discrepancies and account issues
- Various administrative and/or clerical duties as required
Minimum qualifications for the Customer Service Representative job opening in Markham, ON include but are not limited to:
- At least 1 year experience in a similar role ideally from a corporate or business office setting - this is not a typical call center setting
- Strong skills with technology (MS Word, Excel, Outlook and others) and the ability to learn new systems quickly and enthusiastically; asset to those who have had to work on multiple tools at one time
- Excellent English communication skills, both verbal and spoken – strong listening skills
- Outgoing, professional and enthusiastic team player with a key focus to high level client service
- Strong problem-solving skills, ability to think on their feet and remain calm and professional at all times
- Highly organized and strong follow through skills; confident.
If you believe this Customer Service Representative job opening in Markham, ON is perfect for you, please submit your resume today as our client is motivated to have an additional 4 new talented Customer Service Representatives join their team today! Our client offers free parking, business office hours Monday to Friday, training of new systems, opportunity for extension and more.
We thank all candidates interested in this position, however, only those that meet the qualifications will be contacted.