Adecco is currently seeking dedicated and customer-oriented Customer Service Representatives to join our client’s team in Fredericton, NB. This role involves investigating customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction.
- Pay rate: $18.22/hour.
- Location: Fredericton, NB
- Shifts: Shifts bid based on performance.
- Monday-Friday shifts within 7:00am-11:00pm
- Saturday-Sunday shifts within 10:00am-10:00pm
- Job type: Temporary | Full-time
Here’s why you should apply:
- Hires fast, pays weekly.
- 4% vacation pay paid out on each weekly pay cheque.
- Medical and dental benefits once qualified.
- Free training programs
- New and quicker onboarding process
Responsibilities:
- Investigate customer inquiries and categorize calls to ensure proper resolution.
- Update customer accounts and complete billing transactions to rectify errors and process adjustments.
- Suggest additional or alternative products and services to meet customer needs.
- Proactively maintain and enhance ongoing customer relationships.
- Escalate calls as appropriate when issues cannot be resolved on the first contact.
- Exhibit good knowledge of customer care functions, demonstrating analysis, judgment, and sensitivity to customer needs.
- Manage interactions with irate customers in stressful situations with tolerance and professionalism.
- Utilize computer skills effectively and multitask in a dynamic environment.
- Collaborate effectively within a team and respond positively to feedback.
- Work flexible shifts and days as required.
Requirements:
- Must be legally eligible to work and reside in Canada.
- Minimum of 1 year of customer service experience.
- High School Diploma or equivalent.
- Strong communication skills and a customer-focused mindset.
- Ability to work under pressure while maintaining a positive attitude.
Apply now to this Customer Service Representative job in Fredericton, NB for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.
To find out more about Adecco Perks and what we can do for you please visit the link here:
https://www.adecco.com/en-ca/job-seekers/benefits
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