Customer Service Order Specialist
This Customer Service Order Specialist is a hybrid role with 3 days in office (SW Mississauga), 2 days at home with the core office days of Monday and Thursday and is accountable for order management and customer service excellence. It is responsible for customer communication from order to fulfillment while working with Sales and Supply Chain to fulfill customer orders and is the primary point of contact for customers. This is a contract approximately 1+ years in length, and is a full-time position. This is a great opportunity for professionals with strong customer order management skills and experience to further develop their career with an excellent organization.
REQUIREMENTS - - Customer Service Order Specialist
- This is not a call-centre position, and call centre experience is not a fit for this position.
- 4+ years of experience in an order-management, customer service-related role
- Experience in end-to-end order management role is preferred
- Post secondary education is preferred
- Excellent time management and organizational skills in a fast paced, high-volume environment
- Strong communication skills, both verbally and written
- Exceptionally strong customer service focus, able to translate customer requests into actionable results
- You collaborate and solve problems effectively with external and internal partners
- Work well under pressure and in a fast-paced environment
- Fluently bilingual in English and French languages is an asset
RESPONSIBILITIES - Customer Service Order Specialist
- Act as the primary point of contact, providing strong service for key accounts and distributors
- Receive, expedite and accurately process to completion all sales orders
- Coordinate, confirm and communicate all deliveries to the customers
- Work with customers, sales representatives, production and distribution to effectively fulfill customer requirements including completion of all appropriate documentation
- Run daily open order reports along with monthly billing due list processing to ensure we are capturing all pending order and invoices
- Resolve order and delivery problems often with return coordination on behalf of the customer in a professional and timely manner
- Provide customers with technical information, technical data sheets, promotional materials and material safety data sheets as necessary
- Promote and enforce internal quality procedures and policies
- Make appropriate product and packaging recommendations based on customer queries
- Manage accounts with special requirements to ensure a strong customer experience
APPLICATION - Customer Service Order Specialist
If you have the experience required and are interested to learn more, please apply here to learn more. While we appreciate all applicants only those selected will be contacted.