Adecco is currently seeking a dedicated Customer Service Assistant to join their team on a 6-month contract basis. This role, located in Calgary, AB, is an excellent opportunity for individuals with a passion for customer service and a background in business operations. As a Customer Service Assistant, you will be responsible for supporting various teams and handling escalated customer issues, including billing, purchase orders, and collections.
- Pay rate: $30/hour.
- Location: Calgary, AB
- Shifts: Monday-Friday 9:00am-5:00pm
- Job type: 6-month contract | Full-time
Here’s why you should apply:
- Hires fast, pays weekly.
- 4% vacation pay paid out on each weekly pay cheque.
- Medical and dental benefits once qualified.
- Free training programs
- New and quicker onboarding process
Responsibilities:
- Provide organizational support for escalated customer purchase orders (past due POs).
- Offer organizational support for escalated customer billing issues (no response, lack of response from customers or Honeywell teams).
- Attend and support the West and South Region on all cash calls and AFDA calls.
- Daily focus on engaging in the current cash collection management processes.
- Report challenges and wins to the West and South Region Leadership Team.
- Work closely with the Customer Experience, Collections, and Disputes teams to prioritize concerns and benchmark current processes against goals (as defined by Honeywell leadership).
- Evaluate, adjust, and improve the current collection management process based on feedback and results.
- Handle billing and collections for all federal projects, working directly with contracting officers.
- Ensure accurate processing and communication with internal and external teams.
Requirements:
- Must be legally eligible to work and reside in Canada.
- High School Diploma.
- 2+ years of experience supporting business operations.
- 2+ years of MS Office experience in a business environment.
- 1+ years of experience in a customer-facing role.
- Previous customer service experience.
- Strong analytical skills.
- Excellent written and oral communication abilities.
- Ability to follow instructions and identify mistakes.
- A Bachelor's degree or technical/professional certificate.
- Strong presentation skills.
Apply now to this Customer Service Assistant job in Calgary, AB for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.
To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.com/en-ca/job-seekers/benefits
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