Adecco is currently hiring several temporary full-time friendly, detail-oriented, and service-driven Box Office Sales & Concierge Representatives to be the face of the guest experience team for the Cirque du Soleil team in Toronto, ON. you will be responsible for ticket sales, customer inquiries, and providing personalized concierge services to ensure every guest enjoys a seamless and memorable visit. This role requires the ability to learn ticketing software and retain a high level of complex information and working in a loud environment as well as being polite and courteous.
If you thrive in fast-paced environments and love delivering exceptional service, this is the role for you!
Pay rate: $19.00/hour
Location: Toronto, ON
Shifts: 90 minutes prior to the beginning of the show until the end of intermission of the last show. Hours will vary. | 5 days a week (subject to change according to the show schedule)
Job type: Temporary | Full-time
Here's why you should apply:
4% vacation paid weekly
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Sell tickets at the window using Cirque du Soleil’s ticketing system
Assist customers and answer all questions with confidence and efficiency
Manage the will call and reprints
Assist customers with purchase decisions
Resolve customer conflicts with guidance from supervisor
Maintain knowledge of products currently available to customers
Understand and relate purchasing policies to customers
Collect complete and accurate data from customers
Follow proper cash handling procedures and reconcile daily transactions
Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner
Contribute to the environment of the box office in a way that is conducive to customer service, sales promotion, safety, and quality of work life
Assist in the concessions to serve F&B products during intermission (Smart Serve certified is an asset)
Keep the working environment clean and sweep after each selling period
Performs other duties as required.
Requirements:
Possess the ability to learn ticketing software and retain a high level of complex information
Be comfortable working in a loud environment
Be calm, motivated, polite and courteous
Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in black shirts, pants and shoes (no logos
Be physically able to stand up for long hours and travel up-and-down stairs frequently
Understand customer service and hospitality
Work well with others
Pay attention to the details
Working fast and efficiently under pressure
Have a welcoming and friendly attitude (smile and proper greetings);
Know when to get the help of a supervisor
Availability for the whole city duration
Speak English – other languages are an asset.
Must be legally eligible to work, and reside in Canada
If you are interested in this position in Toronto, ON, apply now and an Adecco recruiter will reach out soon!
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