Adecco is currently hiring for temporary, full-time Billing Representative to assist with processing payments from customers and brokers over the phone for our client, a reputable company in Regina, SK.
Requirements:
A certificate in a relevant field of study such as Business
1 - 2 years’ experience in billing, finance and/or in a business office environment (this would be ideal, but would consider less experience as long as they had experience dealing with customers)
2 years customer service experience (experience in dealing with customers over the phone would be a bonus)
Experience with invoicing and taking credit card payments from customers would be ideal.
Proficient level skills in telephone etiquette, Microsoft products (Word and Excel) and the ability to code documents.
We would also like a resource with a proven track record of attention to detail, problem solving and the ability to ramp up quickly in a new organization.
Responsibilities and skillsets include but may not be limited to:
Responds to inquiries (phone, group email boxes) from customers, internal partners and brokers on payment plans, and customer receivables on products offered.
Interacts with customers and brokers to resolve payment issues and negotiate customer payment terms and billing restrictions with brokers.
Maintains customer account files and notes information, in the billing system.
Safeguards sensitive customer information in accordance with the Payment Card Industry standards.
Processes payment information (new applicants, renewals, revisions) from customers and brokers sent through various methods of transmittal for integration into the billing system with underwriting issuance.
Processes credit card information into Moneris system and takes action on invalid or declined cards.
Creates payment notification where broker has indicated payment has been received.
Balances and deposits receivables for SGI, SCISL and Coachman Insurance
Produces receipts or confirmation of payment where required.
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
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