On behalf of our client, we are looking for a Bilingual Parts Coordinator for their office in Mississauga, ON.
This position will support the aftersales objectives of the parts department, and ensures a seamless experience by addressing dealer inquiries, resolving issues efficiently, and maintaining strong relationships with dealers. The ideal candidate will demonstrate a commitment to excellence, a deep understanding of products and services, with a proactive approach to enhancing customer satisfaction and brand loyalty. This opportunity will come complete with a competitive compensation package, RRSP matching, bonus, vacation, fully paid benefits, and a strong company culture! If you are bilingual and have strong customer service with business to business order entry experience, this opportunity could be the right one for you!
Experience – Bilingual Parts Coordinator
Experience in manufacturing customer service setting
Bilingual French/English (written and verbal)
SAP S/4 Hana experience would be an asset
Ability to multi-task in a fast-paced environment
High-quality problem-solving and analytical skills
Ability to answer phone calls and e-mails in a professional manner
Ability to work accurately and pay close attention to details with frequent interruptions
Ability to exercise initiative, good judgement and discretion in all matters
Strong written and verbal communication skills
Fluency in Microsoft Office (Word, Excel, PowerPoint)
Responsibilities – Bilingual Parts Coordinator
Assist dealers with parts availability, identification, pricing, returns, and related inquiries.
Handle and administer dealer returns, credit adjustments, and debit requests efficiently.
Collaborate with colleagues to engage dealers, encouraging their participation in aftersales promotions and programs.
Collaborate with the procurement group to gather supplier information for the shipment of parts, addressing shortages or processing change orders.
Handle modifications to sales orders for freight and additional charges as necessary.
Maintain and update parts catalogues, quick reference sheets, accessory sheets, and cross-reference information sheets.
Translate department documents and bulletins from English to French.
Application – Bilingual Parts Coordinator
If you are bilingual and have the professional customer service and order entry experience, please apply here as indicated on this page. Only experienced and selected candidates will be contacted. Thank you.
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